BOOK REBINDING FAQ

Questions
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Your questions answered

Can I send my own books to be rebound?

That is what we call a Rescue.  Head to the Shop to "Book your Rescue".  Price is reduced as there is no "New" book purchase.

Do you rebind new books?

Yes, of course!  Just make your selection when checking out whether you are sending your copy OR purchasing a new copy with your rebind. The price will adjust accordingly.

You save on shipping (as it's only one way), but are charged for the purchase of a new book.

Do you do whole Series or Sets at a time?

That is preferable as it saves on labour as the job is processed in bulk together.

The downside is it obvously has a larger up front cost, but you save in the long run with a multi-book discount for the reasons mentioned above.

How can I get support after purchase?

Each book is made to order. Please be sure to review all product information, refund and returns policy, terms and conditions and production times before placing your order.

 

Please submit a contact submission if you have any issues or wish to contact Kindred Rebinds.

 

If you order arrives damaged or you have an issue with the workmanship, you must contact Kindred Rebinds within 3 days of receiving your order and provide photo or video evidence of the issue so it can be assessed. 

Can I put design requests in?

You can put the request in with your order.  It will be reviewed and you will be notified if there will be an addititional fee for artwork changes or material costs.

So please keep that in mind when making changes.

And remember... It's not a Big Mac...

Do you take custom commissions?

Short answer, of course I can.

Long answer, it really depends on what you want.

 

Feel free to send a request through for me to review. The more information you provide, the easier it will be to determine whether it is practical to take on the commission.

What is your refund/returns policy?

All rebinds are made by hand and are one of a kind creations.

 

Because of the hand crafted nature, I do not accept returns or offer refunds on any orders, especially for custom or personalised rebinds because of a change of mind.

 

For full details, read more here: Refund and Return Policy

How long before my order is shipped after I place it?

All orders are custom made.  So as soon as you place the order, you will receive confirmation and once all design and material aspects are finalised, allow:

  • 3 weeks for production
  • 1 week for shipping within in Australia (approximately).

What if my paperback is in really bad condition?

If the pages have substantial damage from animals, water, time, or kids etc. repairs can be made, but you need to be reasonable in your expectation of the outcome.

Bent or curved books will not look brand new, even after a rebind. 

This amount of damage will also disqualify from the Express Exchange Program

Testimonials

What Our Customers Say

It by Stephen Kind Custom Leather Rebind

The best book I’ve seen!

“Thank you so much! I love my book. It is the most beautiful book I’ve even seen in my life. I just can’t beleive it. “

Wendy Jennings

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